In today's budget-conscious business climate, you're looking for an efficient way to manage a growing number of desktops, laptops, servers, storages, network solutions, security platforms, applications, databases and mobile devices from multiple vendors in the face of rapidly changing technologies and user requirements.
Our engineers have the skills and experience to maintain your solutions to optimal level and to support the entire lifecycle management of your IT Infrastructure, starting from consultancy for the best solution, planning, design, procurement, logistics, implementation, operation, optimization, support and ending-up with technology refresh and upgrade.
We scale our services to your business needs in order to provide you the required response time and lower the total cost of ownership. We provide incident resolution with fast response and remediation time starting from 8x5xNBD (8h per day, 5 days per week, next business day response/remediation) ending-up with 24x7x4 (24h per day, 7 days per week, 4h response/remediation).
Kernel Standard Support - 8x5xNBD
Kernel Standard Support - 8x5x4
Kernel Premium Support - 24x7x4
Since our company has service contracts signed with Cisco Systems, Fortinet, Hp, Juniper, Extreme, F5, Allot, Sun we have the ability to provide advanced services to our customers:
All support packages entitle you to log in to Kernel secure Online Customer Support Portal, which provides 24x7x365 access to a variety of technical resources and enable the customer to achieve: