1. Use Kernel Online Customer Support Portal - Log in
2. Call Kernel Romania Support Line: (+40) 0 312 285 574
3. Call Kernel Makedonija Support Line: (+389) 2 3090 245
4. Notify Kernel Support by sending an email at: support@kernel.mk

1. Use Kernel Online Customer Support Portal - Log in
2. Call your assigned system engineer or account manager

1. For Kernel Romania - Notify us by sending an email at: office@kernel-group.ro
2. For Kernel Makedonija - Notify us by sending an email at: office@kernel.mk

A representative of Kernel will contact you shortly in order to assess the best way to support you.

1. Brief description of the problems
2. Equipment involved
3. Location were the support is requested
4. Severity of the problem (use the levels specified)
5. Contact details and a phone number where the system engineer can call back

1. Severity 1 (S1)-Your IT Infrastructure is "down" or there is a critical impact to your business operations. Kernel will commit all necessary resources around the clock to resolve the situation.
2. Severity 2 (S2)-Operation of an existing IT Infrastructure is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance. Kernel will commit full-time resources to resolve the situation.
3. Severity 3 (S3)-Operational performance of your IT Infrastructure is impaired while most business operations remain functional. Kernel will commit resources during normal business hours to restore service to optimum levels.
4. Severity 4 (S4)-You require information or assistance from Kernel regarding product capabilities, installation, or configuration.